Maintenance Request:
Oh no! We are very sorry to hear you are needing a repair or having an issue.
If you feel this is an emergency, please contact us immediately at 615-852-6862.
If your request is non-emergency, please submit your request via your Appfolio Tenant portal under Maintenance Requests.
*If you are having issues logging in, please e-mail hello@urbandalepm.com
We thank you in advance for your patience and understanding.
We will be in touch soon with our plan of action!
Common Maintenance Issues
Below are some of the most common maintenance requests and solutions. Typically any unclogging of drains, disposals, toilets etc. are charged to the tenant.
Backed-Up Toilet Vigorous plunging can often unclog a toilet. For best results, flush the toilet and then plunge repeatedly as the toilet bowl fills with water. Repeat this process several times.
Outlets Aren’t Working GFI outlets will “pop” anytime there’s a surge or unusual electrical activity, causing all of the outlets on the GFI circuit to stop working. To correct this, find the main GFI outlet and push the reset switch.
Electricity Goes Off In A Part Of The House Or Unit When electricity goes off in a section of a house or unit, typically something has tripped the breaker. Often by resetting the breaker (located inside a gray or green breaker box), the electricity will come back on.
Lights Aren’t Working The most common cause of lights not working is burned out light bulbs. Replacing the light bulb will correct this issue. Replacement of light bulbs is the responsibility of the tenant.
Garbage Disposal Stops Working When garbage disposals stop working, the most common solution is to hit the reset switch (located below the sink). The garbage disposal should be turned off (using the wall switch) before you hit the reset switch, and you should never reach inside the disposal to try to fix it.
*If repairs, damages, or habitability problems are due to tenant negligence or deemed tenant negligence upon inspection, UPM will not be responsible for the repair or damage. This is where Renters Insurance is a necessity! Cost of vendor repair or assessment time on site will be tenant responsibility, at which an online invoice will be sent to tenant(s) to receive payment. Submitting maintenance requests allows Tenants to be held responsible if said request is due to tenant negligence.